IT Change Manager

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Whom we are looking for

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IT Change Manager

Place of work: Sopot

To support IT operations of our customer – a leading multinational insurance group in Europe – we’re looking for motivated Process Managers for our IT Service Management team.

Job description:

Responsibility for the management and efficient execution of the change management process based on predefined KPIs.

  • Evaluation of RFCs (Requests for Change) according to necessity, urgency and complexity; authorization of change requests,
  • Management, control and monitoring of change processing and its review (analysis and risk assessment),
  • Critical assessment of all aspects of proposed changes, taking into account technical necessity and possible impact on the availability of business-critical services,
  • Quality assurance of changes with regard to implementation, fallback and communication.

Preparation, leading and follow-up of CABs and Emergency CABs,
Ensuring transparency of planned changes and timely delivery of metrics and reports,
Creation and continuous maintenance of process documentation,
Collecting and introducing process improvements as well as supporting their implementation.

As a candidate you have:

  • An academic degree or comparable professional experience, preferably in IT and/or process environment,
  • Ability to integrate and cooperate in an international environment, assertiveness and teamworking skills,
  • Strong analytical skills,
  • Substantial experience in the complete lifecycle of IT services and IT operations processes according to ITIL, COBIT and/or other frameworks, including process design and implementation,
  • Knowledge of IT technologies, processes and infrastructures used in the market is desirable.
  • Quick comprehension, efficient self-organisation, stress resistance and focus on results,
  • Proven ability to lead smaller teams in results-driven activities,
  • Willingness to travel in a European environment,
  • Excellent communications skills,
  • Fluent written and spoken English.
  • Ability to speak German would be an advantage.

What we offer?

We respect your time. We work on a task-oriented basis, offering flexible working hours.

It is also very important for us. We provide participation in conferences, trainings, certifications, as well as the opportunity to give lectures for industry communities and students of technical universities. We have a technology blog where you can publish your own expert content.

We love it. We have 9 sports sections, among others: (football, sailing, skiing, cycling, go-karts, cross-country skiing, table tennis, basketball). We will fund the Multisport card for you and your loved ones.

It is important to us. During holidays we organize free workshops for employees’ children. We also offer co-financing for a nursery and school starter kit.

We are a harmonious posse of friends. We like each other, so we spend time together at work and after hours. We attend integration, sports and family events. Together we eat meals in the company canteen and play table soccer or FIFA matches in our chillrooms.

If you would like to join to Atena, we will provide you with a relocation package as well as additional assistance on site. Our care also include an individual medical package and discounts on insurance.

  • Atena Usługi Informatyczne
    i Finansowe S.A.

    ul. Rzemieślnicza 33
    81-855 Sopot
    tel.: + 48 58 768 07 00
    Atena © 2018